Privacy Policy

Parcelie Technologies ("Parcelie", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you express interest in obtaining information about us or our products, schedule a demo, submit a contact form, or subscribe to our newsletter. The personal information we collect may include:

• Identity & Contact Data: Your name, email address, phone number, company name, and job title.
• Inquiry Details: Information you choose to submit in form fields or messages.
• Technical & Usage Data: Your Internet Protocol (IP) address, browser type, geographic location (city/country level), operating system, and referral sources.

2. Purpose of Collection and Processing

We collect and use your personal information solely for the following business purposes:

• To respond to your inquiries, contact forms, and support requests.
• To schedule product demonstrations or set up pilot projects.
• To analyze visitor trends, verify campaign traffic, and improve the user experience on our website.
• To detect, prevent, and mitigate security threats, spam, or malicious behavior.
• To fulfill legal and regulatory obligations.

3. Consent

By submitting your personal information to us through our marketing website or scheduling tools, you consent to our collection, use, and disclosure of that information in accordance with this Privacy Policy. You have the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us at info@parcelie.com.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including business records, auditing, and satisfying legal, accounting, or reporting requirements. When personal information is no longer required, it is securely destroyed, erased, or anonymized.

5. Third-Party Services and Transfer of Data

We may utilize verified third-party service providers to assist with specific business operations (for example, Cal.com for scheduling product demonstrations). These third-party service providers are contractually obligated to protect your personal information and use it only for the services they are performing on our behalf.

Your personal information may be stored or processed on secure servers located outside of Canada. In such cases, the data is subject to the laws of those jurisdictions, which may have different data protection regulations than Canada.

6. Security and Encryption Standards

We implement rigorous security and administrative measures to protect your personal information against unauthorized access, disclosure, copying, use, or modification:

• Data in Transit: All data transmitted to and from this website is encrypted using Secure Sockets Layer/Transport Layer Security (SSL/TLS) technology.
• Data at Rest: All databases containing visitor inquiries are isolated behind firewalls and monitored by active intrusion-prevention systems.
• Delivery Platform Security: Please note that our actual delivery software platform (the core SaaS product used by logistics providers) operates on a completely isolated, enterprise-grade server infrastructure where all data is fully encrypted at rest using industry-standard Advanced Encryption Standard (AES-256) encryption algorithms.

While we take industry-standard precautions, no method of transmission over the Internet is entirely secure. We do not guarantee absolute security and disclaim liability for unauthorized access or interception of data in transit.

7. Disclosures Required by Law

We may disclose your personal data where required by applicable Canadian law, regulation, search warrant, subpoena, court order, or government request to protect our rights, safety, or property.

8. Your Rights under Canadian Law

You have the right to request access to and correction of the personal information we hold about you. You may also request details about how your information is processed or request the deletion of your data. If you have any inquiries or wish to exercise these rights, please contact our privacy officer at info@parcelie.com.

9. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us at:

Parcelie Technologies
Email: info@parcelie.com
Website: parcelie.com